Case Study

Conditions

32 PC workstations, 10 laptops, 3 servers, other network elements

A full-time employee of the client provided regular IT support in this Prague hotel (398 rooms), along with non-stop standby availability. At this time, we were providing the client with the support option "ProCon Co-operative" for activities requiring special expertise.

Solution

When the hotel let the employee go, we took over all IT support. Based on a thorough analysis, we recommended the "ProCon Management" model with 4 hours of on-site support per day.

Results

IT support optimization brought the client many benefits:

• Monthly cost savings of 44%
• Full 24x7 support with a guaranteed response time
• The ability to deploy several experts in case of emergency or special work of greater extent
• Backup technicians in case of vacation or illness

Our business relationship with this client is now in its third successful year.

If you are interested in IT for established hotel, contact us.

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